1，Have you ever used email to apologize to a colleague ? Delivered a warning to a subordinate with a voice-mail message ? Flown by plane across the country just to deliver important news in person ? The various communication options at our fingertips today can be good for convenience and productivity and at the same time very troublesome. With so many ways to communicate ,how should a manager choose recipient ? We`ve surveyed business communication consultants and etiquette experts to come up with the following guidelines for effectively using the alternative ways or delivering difficult messages .
学到的单词：
n—— colleague 同事 subordinate 下属 communication 沟通 fingertips 指尖，手头上的事 convenience 方便，厕所
productivity 生产力 manager 经理 message 消息，预言，广告词 consultant 顾问，会诊医生 etiquette 礼仪 expert 专家
guideline 指导方针 recipient 容器，接收者，收件人
v——apologize 道歉 flown(fly的过去式) 飞行 deliver 发表，投递
adj——various 各种各样的 ， troublesome 麻烦的 alternative 可替代的，可供选择的
adv——particularly 特别是 effectively 实际的，有效的
2，First of all , choose how personal you want to be .A face-to-face communication is the most intimate . Other choices ,in descending order of personalization , are : a real-time phone call , a voice-mail message , a handwritten note , a typewritten letter,and the most unfriendly is email .Some of these may change order according to the specific situation or your own preferences ;for example , a handwritten note might seem more personal than voice-mail .How do you decide on the best choice for the difficult message you`ve got to deliver ? My primary concern is : How can I soften or civilize this message? says etiquette expert Dana Casperson . "So when I apologize , I usually choose in-person first , of a phone conversation as my top alternative ,and maybe a handwritten note next . Apologizing by email is something I now totally avoid .
n——personalization 个性化 specific 特性，细节 preference 偏好 primary 原色
v——descend 下降 primary 主要的 soften 软化，减轻 civilize 教化，使...文明
adj——intimate 亲密的，私人的 handwritten 手写的 typewritten 打字的 specific 具体的
